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Our 4 support tiers now come with an activation that always works and does not require you contacting us. If you have not yet subscribed to one of the 4 tiers, please reach out to us and include your message file on [email protected] or via sOFia, our chatbot.

The License Agreement Grant we provide when your support subscription begins contains your license agreement number, tier of support and duration. Should you be unable to locate your license agreement document, please reach out to us via sOFia, our chatbot, the Get in Touch button on this website or directly at [email protected].

Please explore our App stOre or reach out to us via sOFia, our chatbot, or [email protected]. You will be contacted shortly after by a member of our team who will gladly guide you through and explain our product portfolio and how our applications will benefit your organization.

Please follow the ‘How do I obtain an activation’ answer and provide your license number from the licence agreement grant document.
Put the activation key received from us in the activation directory (soclass/server/etc/activation) and make a backup of the whole /activation directory.

Label the backup with the SOClass version. This is your unlocked, unlimited SOClass activation. It will be valid for the whole term of your current support subscription. You can copy it to as many servers as you like, if they are on the same version of your application.

If you have an active support subscription, you have access to our Happiness centre. Access it, log in and click on Knowledge Base. Our knowledge base contains all the latest technical documentation of our applications as well as a convenient search feature that allows you to quickly find the documents you are looking for.