How to change server startup options:
please edit the startup file (server.sh or server.bat, depending on the OS), which is located in
<SO_HOME>/server/bin
Please add the following options and (re)start the server:
-Dsun.rmi.dgc.logLevel=VERBOSE
-Dsun.rmi.loader.logLevel=VERBOSE
-Dsun.rmi.server.logLevel=VERBOSE
-Dsun.rmi.transport.tcp.multiplex.logLevel=VERBOSE
-Dsun.rmi.transport.logLevel=VERBOSE
-Dsun.rmi.transport.proxy.logLevel=VERBOSE
-Dsun.rmi.transport.tcp.logLevel=VERBOSE
-Dso.server.logLevel=VERBOSE
-Dso.rmi.transport.logLevel=VERBOSE
-Dso.server.tw.AnalysingLogEnable=true
-Dso.server.tw.ThreadsStatisticLogEnable=true
-Dso.kernel.server.TableConnector.logLevel=VERBOSE
-Dso.server.gcf.logLevel=VERBOSE
-Dso.callback.logLevel=VERBOSE
-Dso.kernel.server.Transaction.logLevel=VERBOSE
-Dso.ems.transport.logLevel=VERBOSE
-Dso.server.profiler=enabled
The log files will be very big, please archive them (ZIP, tgz) and upload them using the link provided. Please specify the time(s) when the problems occur.
The last option will create a folder etc/profiler. Please include all files in this folder, together with the log file.