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Together, we are a strong community.  We believe in helping each other and sharing our knowledge. Welcome.

We’re proud to be at the heart of a vibrant global community of e-government developers, empowering them with the tools and the knowledge they need. When we work together, we all become stronger.

FAQS

How do I renew my support?

SOClass provides best in class support for your mission-critical production systems. We recommend that you always have an active technical support subscription.

To renew your support and select the best tier for your administration, please reach out to us via sOFia, our chatbot, the Get in Touch button on this website or directly at salesinfo@strategyobject.com. Our sales experts will then organise a meeting to better understand your needs and propose a way forward.

How do I obtain an activation?

Our 4 support tiers now come with an activation that always works and does not require you contacting us. If you have not yet subscribed to the 4 tiers, please reach out to us and include your message file on activations@strategyobject.com or via sOFia, our chatbot.

How can I check the status of my current support subscription?

The License Agreement Grant we provide when your support subscription begins contains your license agreement number, tier of support and duration. Should you be unable to locate your license agreement document, please reach out to us via sOFia, our chatbot, the Get in Touch button on this website or directly at salesinfo@strategyobject.com.

How can I learn more about your products?

Please explore our product pages or reach out to us via SOFia, our chatbot, or salesinfo@strategyobject.com. You will be contacted shortly after by a member of our team who will gladly guide you through and explain our product portfolio and how out products will benefit your organization.

How do I activate my product using the SO simplified activation?

Please follow the ‘How do I obtain an activation’ answer and provide your license number from the licence agreement grant document.

Put the activation key received from us in the activation directory (soclass/server/etc/activation) and make a backup of the whole /activation directory.

Label the backup with the SOClass version. This is your unlocked, unlimited SOClass activation. It will be valid for the whole term of your current support subscription. You can copy it to as many servers as you like, if they are on the same version of your product.

Where can I obtain the technical documentation of your products?

If you have an active support subscription, you have access to our Happiness centre. Access it, log in and click on Knowledge Base. Our knowledge base contains all the latest technical documentation of our products as well as a convenient search feature that allows you to quickly find the documents you are looking for.

The Happiness Centre

The Happiness Centre is an ecosystem of knowledge-sharing and peer learning. Use it to get the best out of your products, share advice with other users and ask us anything. (we mean it — anything.)

SO blog

Discover the latest news and thoughts from the SO team.

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A happy community!

A happy community!

Welcome to the SO Happiness Centre The SO Happiness Centre was launched with an aim to be able to streamline and improve our support services to our clients https://happy.strategyobject.com/portal/en/home You’ll find an extensive collection of best practices and...

Our new and improved support services

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