Together, we are a strong community. We believe in helping each other and sharing our knowledge. Welcome.
We’re proud to be at the heart of a vibrant global community of e-government developers, empowering them with the tools and the knowledge they need. When we work together, we all become stronger.
How do I renew my support?
SOClass provides best in class support for your mission-critical production systems. We recommend that you always have an active technical support subscription.
To renew your support and select the best tier for your administration, please reach out to us via sOFia, our chatbot, the Get in Touch button on this website or directly at [email protected]. Our sales experts will then organise a meeting to better understand your needs and propose a way forward.
How do I obtain an activation?
How can I check the status of my current support subscription?
The License Agreement Grant we provide when your support subscription begins contains your license agreement number, tier of support and duration. Should you be unable to locate your license agreement document, please reach out to us via sOFia, our chatbot, the Get in Touch button on this website or directly at [email protected].
How can I learn more about your applications?
Please explore our App stOre or reach out to us via sOFia, our chatbot, or [email protected]. You will be contacted shortly after by a member of our team who will gladly guide you through and explain our product portfolio and how our applications will benefit your organization.
How do I activate my application using the SO simplified activation?
Put the activation key received from us in the activation directory (soclass/server/etc/activation) and make a backup of the whole /activation directory.
Label the backup with the SOClass version. This is your unlocked, unlimited SOClass activation. It will be valid for the whole term of your current support subscription. You can copy it to as many servers as you like, if they are on the same version of your application.
Where can I obtain the technical documentation of your applications?
The Happiness Centre
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